FAQs for CoxHealth SRA Users
Contents
Q: I need to setup Imprivata authentication to log in to SRA. What do I do?
Q: What do I need to use CoxHealth Citrix SRA
Q: How do I install the Citrix client software to be able to use applications via SRA?
Q: How do I remote my CoxHealth workstation in Citrix RDP?
Q: In SRA, how do I get to my G: “Home Drive”, or network department drives that I have access to?
Q: Can I use my mobile device with CoxHealth Citrix SRA?
Q: What are the timeout / security settings for CoxHealth SRA?
Q: Why did my CoxHealth SRA Citrix session just disconnect unexpectedly?.
Q: I need to setup Imprivata authentication to log in to SRA. What do I do?
See the detailed instructions here: https://ext.coxhealth.com/HowTo/2Factor/2FAInstructions.htm
Q: What do I need to use CoxHealth Citrix SRA
· A Windows PC with a Microsoft supported operating system. Apple computers work with CoxHealth SRA, but support is limited.
· Internet Explorer 11.0 or higher is recommended. Other third-party web browsers may work as well.
· Citrix Client version 4.9 or greater is required. See instructions at https://ext.coxhealth.com/HowTo/CitrixClient/
· A reliable, high-speed internet connection. Satellite, line of sight wireless, and cellular internet are not recommended for a good experience.
· We also highly recommend staying current with your PC operating system and antivirus updates.
Q: How do I install the Citrix client software to be able to use applications via SRA?
See the instructions here: https://ext.coxhealth.com/HowTo/CitrixClient/
Q: How do I remote my CoxHealth workstation in Citrix RDP?
To connect to your system, launch the “RDP” icon in SRA, then type your PC number in the “Computer” field (typically system numbers begin with a C and are followed by five numbers). Your PC number can be located on the CoxHealth asset tag on your computer.
Once the remote PC number has been typed in, hit “Connect.”
You will get the window below. Type in your CoxHealth username and password to connect:
NOTE: If you get a message indicating you are not authorized for remote login to the PC, please contact the Help Desk with your PC number and they can assist you.
Q: In SRA, how do I get to my G: “Home Drive”, or network department drives that I have access to?
PLEASE NOTE: If you are using RDP to connect to your CoxHealth PC, you will want to access them from there, as you would if you were at your PC on-site.
If you are not using RDP to your PC, then you can use the “HomeDrive” app in SRA.
1) Log in to SRA.
2) Find the “HomeDrive” icon via the “Search All Apps” box,
or scroll down until located.
NOTE: If you do not have this icon, you will need to have your manager
submit an eCAR request for it.
3) Launch the HomeDrive app.
Though it’s named HomeDrive, it provides access to all your network department
drives. It functions exactly like a File Explorer window on a Windows 10 PC.
After you launch it, you can click the “This PC” item in the left pane:
And the view will show all your mapped department drive(s).
You can double-click on the drive you need and navigate from there, as you
normally would on a PC.
Opening a Word, Excel, PowerPoint or PDF document, etc, from the HomeDrive window will then launch it for you in a Citrix version of that application.
PLEASE NOTE: When using the HomeDrive app, the
“Desktop”, “Documents”, and other non-drive-letter folders that display are NOT
the same folder of that name on your home PC, or your work PC.
If you create a new file in the HomeDrive “Desktop” folder, for example, it
will actually be located in the folder named “Desktop” within your G: home
drive.
If you have access to RDP to your work PC instead, using that instead of the
HomeDrive app will be simpler.
Q: In Internet Explorer, when I launch my Citrix apps, why does it ask me to save the file instead of opening my application?
You may need to add https://sra.coxhealth.com to your Internet Explorer's "Trusted sites" list. To do this, click the icon that looks like a gear in the upper right corner of your Internet Explorer browser, and then select "Internet Options." In older versions of Internet Explorer, select "Tools" on your Internet Explorer tool bar instead of the icon that looks like a gear.
· Select the "Security" tab.
· Select the "Trusted sites" icon, and then click the "Sites" button.
· Type "https://sra.coxhealth.com" in the text field, then click "Add," then click "Close."
· Click "Apply" then "OK."
· Close your Internet Explorer browser, navigate back to https://sra.coxhealth.com. You may now login and launch your applications.
Q: Can I use my mobile device with CoxHealth Citrix SRA?
CoxHealth has SRA access enabled for Android and iOS, with limited support through the Help Desk for these devices.
Q: What are the timeout / security settings for CoxHealth SRA?
The SRA web site will disconnect users after 20 minutes of idle time. This does NOT disconnect applications that you already have running. Timeouts of individual applications are set per application. The most common idle time limit for a Citrix application is 2 hours.
Q: Why did my CoxHealth SRA Citrix session just disconnect unexpectedly?
Even a good high speed internet connection can drop connection momentarily. While you may not notice this while browsing the internet, it may disconnect your Citrix session. If you suspect this is occurring, please contact your Internet Service Provider. Contact the Help Desk at 269-3153 if you suspect that your internet connection is not at fault.
Q: Why did I get a message that says “An online application is attempting to access files on your computer” when launching RDP or other applications?
If you receive a message similar to the below screenshot, your application is asking you to give access to files on your local computer.
This comes from the local Citrix Receiver on the client PC.
Select the level of access you wish to grant your remote session to files on your local computer.
Q: I am a transcriptionist (or other user) and need to map a local drive to my remote Citrix SRA session. How do I do this?
Log into SRA and launch Citrix RDP. When the RDP window opens, the users will need to make a setting change within the RDP window itself before they hit "Connect" to connect to their computer.
Fill in the system number where it says Computer: and click on "Options”
Click on the "Local Resources" tab, and then click on more.
The user must have the "Drives" checkbox CHECKED. Click OK, then click “Connect” and you should receive a message like this.
Click “Connect”, or click the check box next to “Don’t ask me again for connections to this computer” to stop receiving these prompts and click connect. The message is just informational, letting you know that the computer you are connecting to will have access to the drives on the computer that you are using.
Enter your username and password and click OK. You may get prompted for access to files on your local computer. Select the desired level of access. You will then connect to your desktop and have your local C: drive mapped as “V on XENRDP#”
Q: I am an Apple user and am able to successfully launch an application. It takes me to a login prompt, but I cannot log in.
Change the keyboard option from “Only when using full screen” to “On this computer.”
Q: I am a Cox Medical Center Branson employee who used to access mypc.skaggs.net. I now need to access https://sra.coxhealth.com, but cannot login. What should I do?
You must use your COX user name and password to log into SRA. You cannot use your old Skaggs user name and password. If you are unable to log in with your COX user name and password, please contact the Help Desk.